Privacy Policy

Who we are

This website is run by Superpro Samui, a martial arts, fitness and training resort at 48/10 Moo 3, Koh Samui, Surat Thani 84320, Thailand. In this policy, “we” and “us” mean Superpro Samui.

For anything to do with your personal information, write to info@superprosamui.com or call +66 (0) 94 148 6983.

What we collect, and why

We only ask for what we need to answer you and to run your booking.

• When you send an enquiry. Your name, email address, phone number, the programme you are interested in, your intended arrival date and your message. We use this to reply to you and to plan your training.
• When you book and pay. Your name, email address, phone number, country and your training start date, together with what you bought and when. We use this to confirm your booking, to have your place ready when you arrive, and to keep the accounting records Thai law requires of us.
• Your card details. We never see them. Card payments are handled entirely by our payment provider on their own systems; your full card number never reaches this website and we do not store it.
• Technical information. Like almost every website, our server records IP addresses, browser type and the pages requested. This keeps the site running and helps us spot abuse.

We do not buy personal data from anyone, and we do not sell yours.

Cookies and measurement

Cookies are small files a website stores in your browser. We use them for two things:

• Making the site work. WooCommerce sets cookies so your cart remembers what you put in it and so checkout works. Without these the site cannot function, so they are always on.
• Understanding how the site is used. We use Google Analytics, loaded through Google Tag Manager, and the Meta (Facebook) pixel, to see which pages people read and which training programmes draw interest. These tell us about patterns, not about you by name.

You can block or delete cookies in your browser settings. If you block the functional ones, the cart and checkout will stop working.

Who else sees your information

Only the companies that help us run the business, and only for that purpose:

• Our hosting provider, which stores the website and its database.
• Our payment provider, which takes the payment and tells us whether it succeeded.
• Google and Meta, for the measurement described above.
• Our email provider, which carries the messages between us.

We will also disclose information if Thai law or a lawful order requires it. Otherwise, nobody else gets it.

How long we keep it

Enquiries are kept for as long as they are useful for answering you and for up to two years afterwards, in case you come back to us. Booking and payment records are kept for the period Thai accounting and tax rules require. Analytics data follows the retention period set in the tools themselves. You can ask us to delete your information sooner.

Your rights

Under Thailand’s Personal Data Protection Act, and under the GDPR if you are contacting us from the European Economic Area or the United Kingdom, you can ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct anything that is wrong;
• delete it, where we are not required to keep it;
• stop using it for measurement or marketing;
• send it to you or to someone else in a portable form.

Email info@superprosamui.com and we will deal with it. We will not charge you for asking, and we will not treat you differently for having asked.

Children

We run classes for children, but this website is not aimed at them. Bookings for anyone under 18 should be made by a parent or guardian, who gives us that child’s details rather than the child doing so.

Security

The site is served over an encrypted connection, access to the booking records is limited to the people who need it, and payments are handled by a specialist provider rather than by us. No website can promise perfect security, but we take it seriously.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top. If the change is significant and we hold your email address, we will tell you.

Questions or complaints

Write to info@superprosamui.com. If you are not satisfied with our answer, you have the right to complain to Thailand’s Personal Data Protection Committee, or to the data protection authority in your own country.