How payment works, what happens if your plans change, and what we do if we have to cancel. Please read this before you pay.
Last updated 12 October 2026
The short version. You pay in full when you book. Bookings are not refundable — but you can move your dates free of charge, as long as you tell us at least 7 days before your start date. Once training has started, days you do not use are not refunded and do not carry over.
Everything on this website is paid in full at the time of booking, in Thai baht (THB). Your place — and your room, if you have booked one — is held only once the payment has gone through and you have our confirmation email.
When you book, we ask you for a training start date. Please give us the real date you intend to begin, because that is the date everything below is measured against, and it is what reception uses to have you expected.
Card payments are handled by our payment provider on their own secure systems. We never see or store your card number.
Once a booking is paid for, we do not return the money. This is because your place, and often a room, is taken out of availability for your dates and turned down for other people.
This applies whether you change your mind, your travel plans change, or you simply do not arrive.
We would much rather see you later than not at all. You may move your booking to new dates, free of charge, if both of these are true:
Inside 7 days of your start date, the booking stands as it is. By then the room is held and the week is planned around you.
To move your dates, email info@superprosamui.com or call +66 (0) 94 148 6983 with your name, your order number and the dates you would like. A date change is confirmed when we reply to say so — not when you send the message.
Once your training has started, the booking is being used. If you leave early, miss sessions, or train fewer days than you paid for, those days are not refunded and do not carry over to a future visit.
The same applies if you arrive later than your start date: the booking runs from the date you gave us, not from the day you walk in.
Before your start date, an injury or illness is handled like any other date change: tell us at least 7 days ahead and we will move you, free of charge. Inside 7 days, or once training has begun, the rules above apply and we cannot return the money.
This is exactly what travel and medical insurance is for, and it is why we recommend arranging cover that includes combat sports before you travel.
If we cancel your training or your stay for a reason within our control, you choose: alternative dates, or your money back for the part we could not provide. That choice is yours, not ours.
Where the cause is outside our control — weather, flight disruption, illness on your side, government restrictions — we will do our best to move your dates, but we are not able to return the money.
Weekly and monthly memberships run from the start date you give us and are not paused, extended or refunded for days you do not attend. A drop-in class is for the day it is bought.
If anything here would affect your decision, ask us first. Email info@superprosamui.com, send a message through the contact page, or call reception on +66 (0) 94 148 6983. We would far rather explain it now than argue about it later.
These rules form part of our Terms & Conditions.